ID Card Replacement (Change)

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Guide to changing an ID card on VNeID

This is a video guide for changing an ID card on VNeID — tap the video to watch. For a detailed image guide, please scroll down

Contact area police if you need help

Renewing an ID card on VNeID lets you register, track, and complete the process on your phone instead of waiting a long time at the police station.

ID card renewal on VNeID

1. Benefits of using VNeID for ID cards

  • Register a new or renewed card on your phone; data is taken from the national population database.
  • Choose time and place for fingerprints and portrait photo.
  • Some lost/damaged card or administrative-boundary change cases can be done online.
  • Parents can apply for children under 6 via their own VNeID account.

2. Steps to renew an ID card on VNeID

Step 1: Sign in and open Administrative procedures

Open VNeID with a Level-2 account and select Administrative procedures.

Step 1

Step 2: Choose ID card renewal

Select the matching renewal procedure in the list.

Step 2

Step 3: Authenticate and create a request

Enter passcode / biometrics, then create a new request.

Step 3aStep 3b

Step 4: Check information and attach documents

Review personal data, add the reason for renewal and documents if required.

Step 4aStep 4b

Step 5: Choose reception place / appointment (if needed)

Select the police office and appointment time for biometrics if required.

Step 5aStep 5b

Step 6: Confirm and submit

Review everything, declare the information is true, submit, and track status in request history.

Step 6aStep 6bStep 6c

Sign in and submit application